Refund Policy

At PolivuEco, we are committed to delivering high-quality products and ensuring complete customer satisfaction. Our refund, return, and replacement policy is designed to provide a clear, transparent, and hassle-free experience for all customers. Please read the guidelines below to understand eligibility, timelines, and the process involved.

1. Eligibility for Returns

You may request a return under the following conditions:

• The product received is damaged or defective
• The wrong product was delivered
• The product is significantly different from its description

To be eligible, return requests must be made within 3–7 days of delivery (this timeline can be customized based on policy). The product should be unused and in its original packaging, along with all included accessories, if applicable.

2. Non-Returnable Items

Certain items are not eligible for return, including:

• Used or opened products
• Perishable goods
• Items damaged due to misuse, improper handling, or external factors

We request customers to carefully review product details before placing an order to avoid inconvenience.

3. Refund Process

Once your return request is approved:

• The product may need to be picked up from your location or shipped back to our facility
• After receiving the product, it will be inspected to verify the issue
• Upon successful verification, the refund will be initiated

Refunds are credited to the original payment method used during purchase. Depending on your payment provider, processing time may take 5–10 business days for the amount to reflect in your account.

4. Replacement

In eligible cases, we may offer a replacement instead of a refund. This is usually applicable when the product is defective or damaged but still available in stock. Our team will coordinate with you to arrange the replacement in a timely manner.

5. Cancellation

Orders can be cancelled before they are dispatched. Once the order has been shipped, cancellation may not be possible. In such cases, you may initiate a return request after receiving the product, subject to the return eligibility conditions.

6. Customer Support

For any return, refund, or cancellation assistance, please contact our support team with your order details. Our team will guide you through the process and ensure a smooth resolution.

We value your trust in PolivuEco and aim to provide a seamless shopping experience. Our policies are designed to protect both customers and product quality. For any concerns related to returns, refunds, or replacements, feel free to reach out to our support team for prompt assistance.